Return and Exchange Policy

We do size exchanges Only! 

At Parien House, we prioritize customer satisfaction and stand behind the quality of our products. If you need to make a return or exchange, we're here to assist you:

 

• Defective Item: Notify us at 0302-1442134 within 7 days with pictures of the defect. Receive a voucher or exchange.
• All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, 15% will be charge extra in price of the exchange item. 

Size Exchange Condition:

• Exchange request within 7 days of delivery
• Product in original, perfect condition with intact tag
• Customers are responsible for exchange shipping costs. We recommend using a trackable shipping method.
• The exchange process takes 7-10 working days
• Online purchases are exchanged online; in-store exchanges at physical store
• Once we receive the exchanged item and it meets our criteria, we'll process the exchange and ship the new item to you.
• Same order can't be exchange two times.Therefore, You will be make sure that your exchange size will be perfect.

 

Size Exchange Process:

Once you contact us at 0302-1442134 mentioning the reason for the exchange with the order number, and in reply we will send you our address for sending the return parcel, once you get the address you can send the exchange item in the same packaging, tagged and same condition. Kindly mention your ORDER NUMBER, NAME , CONTACT NUMBER on the return package.

----------------------------

Please Note:

1. Please make sure that the item being exchanged is in new, tagged, and odorless condition. If the item is not in this condition, we will not be able to process the exchange and the item will be shipped back to you.
2. customer is responsible for return shipping costs unless the return is due to our error. Refunds will be issued as vouchers/coupons valid for 90 days.
3. Items marked as final sale are not eligible for returns or exchanges.
4. customer is responsible for return shipping costs unless the return is due to our error. Refunds will be issued as vouchers/coupons valid for 90 days.
5. Non-Refundable & Exchangeable Items: We aim to provide you with an exceptional shopping experience. However, please note that we do not accept returns or exchanges for the following items: party wear/prom dresses, customized items, lingerie, loungewear, shoes, and accessories. We encourage you to carefully review your order before purchase to ensure it meets your size, color, and style preferences. If you have any questions, feel free to contact us.

Thank you for choosing Parien House. Your satisfaction is our priority.

Best regards, Parien House Team