The products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer's responsibility to check the sizes before ordering. In case the customer orders the wrong size, 25% will be charge extra in price of the exchange item.
- Lingerie/Loungewear/Shoe/Customized/Accessories items cannot be returned or exchanged.
- Products purchased directly from our website must be Exchange to our Customer Services department for an Exchange. Unfortunately, online purchases cannot currently be returned in-store.
- Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier. The items can be exchanged at our retail outlet.
The exchange of item will be allowed if:
The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item.
The product/s must be unused, in the original packaging with labels and protective tags attached.
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item.
- It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price. Parien House has the right, at its the sole discretion, to accept or deny the request for exchange. Upon the acceptance of request for exchange, the customer will be notified by our customer service. This exchange policy does not apply to orders to be shipped outside Pakistan.
Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing refund is 7-10 working days depending on the mode of payment.
Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged.
In Case company allow exchange of item 25% will be charge extra.
Parien House holds the authority to reject any exchange claim if not met with company policy as mentioned in above paragraph. For exchange please call us at +92 302-1442134.The customer would be liable to pay the courier charges to return the product to our address.
Refund and Cancellation Policy
2. The item is defective.
3. The item was damaged in shipping. You can claim refund within 7 days from date of item(s) delivered to you. In case of refund the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).
Returning a product is simple, just follow the Actions mentioned below:
1. Assess if your product fulfills all needs
2. Contact us at 0302 1442134 with your order number
3. Representative will share details to send item back.
4. Pack things in same packing and share tracking id at whats app
5. Your returned item will be Quality Checked
6. If supported and Quality Assess passes, You’ll Be refunded/Exchange for the product.